Shipping policy

Processing Time

Each order is baked fresh to order. Please allow time before your order ships. During holidays, special releases, or high-volume periods, processing times may be slightly longer.

Shipping

Orders are shipped on Mondays to help minimize the chance of packages sitting in transit over the weekend.

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery estimates provided by the shipping carrier are not guaranteed.

Shipping Delays

The Messy Apron is not responsible for delays caused by the shipping carrier, weather, natural disasters, or other circumstances outside our control. Refunds are not available for packages delayed in transit.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error before your order ships, contact us immediately at jenny@themessyapron.com, and we'll do our best to update the address.

Lost or Damaged Packages

If your package arrives visibly damaged, please contact us within 24 hours of delivery and include photos of the package and its contents.

If your tracking shows the package as delivered but you cannot locate it, please first check around your property and with neighbors, then contact the shipping carrier. Once a package is marked as delivered by the carrier, The Messy Apron is not responsible for lost or stolen packages.

Warm Weather

Our baked goods are packaged with care, but chocolate, frosting, fillings, and other ingredients may soften or melt during warm weather. While we take precautions when possible, we cannot guarantee products will arrive in perfect condition during periods of extreme heat.

Questions

If you have any questions about your order, please contact us at jenny@themessyapron.com.